Brent Cleaner Customer Privacy Policy

This Privacy Policy explains how Brent Cleaner collects, uses, stores and shares personal data about its customers in the area in which Brent Cleaner operates. It applies to all individuals who use Brent Cleaner services, including residential and commercial customers. Brent Cleaner is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation and all applicable data protection laws.

Data Controller

For the purposes of data protection law, Brent Cleaner is the data controller for the personal data it processes about its customers. This means Brent Cleaner decides how and why your personal data is used in connection with the services it provides.

Personal Data We Collect

Brent Cleaner collects and processes different types of personal data about you in order to deliver and manage its cleaning services. The categories of personal data that may be collected include:

Identification and contact details, such as your full name, home or business address, billing address, and any other address at which services are provided.

Communication details, such as your preferred contact method and records of communications with Brent Cleaner, including notes from calls or messages relating to your bookings, queries or complaints.

Service-related information, such as details of the services requested, property access instructions where necessary, dates and times of appointments, and any specific instructions or preferences you provide about the service.

Billing and payment information, such as information required to issue invoices, records of payments made, and any related transaction details. Brent Cleaner does not itself store full payment card details where payments are processed by third-party payment providers.

Technical and usage information, such as basic information about how you interact with Brent Cleaner’s online booking tools or website, including the date and time you submit forms or requests. Only limited technical data is collected, and it is used primarily to ensure the security and proper functioning of these tools.

How We Collect Your Data

Brent Cleaner collects personal data directly from you when you contact the company to request information, obtain a quote, make or amend a booking, or when you otherwise communicate with the company about its services.

Personal data may also be generated in the course of providing services to you. For example, notes may be created about the services provided at your premises, any issues encountered, or follow-up actions required.

In limited cases, Brent Cleaner may receive personal data about you from third parties, for example when a landlord, letting agent or another authorised person books services on your behalf and provides your details to arrange access or invoicing.

Lawful Basis for Processing

Brent Cleaner processes your personal data only when there is a lawful basis to do so. The main lawful bases relied upon are:

Contract: Processing is necessary to enter into or perform a contract with you. This includes taking steps at your request before a contract is made, such as providing a quote, confirming a booking, delivering cleaning services, managing your account, and handling payments.

Legal obligation: Processing is necessary to comply with legal obligations, such as maintaining certain financial and tax records, responding to requests from regulatory bodies, and ensuring health and safety requirements are met.

Legitimate interests: Processing is necessary for the legitimate interests of Brent Cleaner or a third party, provided your interests and fundamental rights do not override those interests. This can include improving services, managing business operations, protecting property, preventing fraud, and responding to queries and complaints.

Consent: In situations where consent is required by law, Brent Cleaner will process your personal data only where you have given clear and informed consent. You may withdraw consent at any time, although this will not affect the lawfulness of any processing carried out before you withdrew it.

How We Use Your Personal Data

Brent Cleaner may use your personal data for the following purposes:

To provide and manage cleaning services, including processing bookings, arranging access to your premises, tailoring services to your requirements, and keeping you informed about appointments.

To manage your account and customer relationship, including issuing invoices, collecting payments, handling service queries, and addressing complaints or feedback.

To communicate with you, for example to confirm bookings, notify you of changes or cancellations, or respond to your questions and requests.

To manage business operations, such as planning staff schedules, monitoring service quality, and maintaining accurate records of work performed.

To comply with legal and regulatory obligations, including maintaining appropriate business and financial records and cooperating with relevant authorities where required.

To improve services and security, such as reviewing how services are used, addressing any technical issues, and safeguarding Brent Cleaner, its staff, and its customers.

Sharing Your Personal Data

Brent Cleaner may share your personal data with trusted third parties when necessary for the purposes described in this Privacy Policy. Categories of recipients may include:

Service providers and processors, such as payment processors that handle card transactions or other payment services on behalf of Brent Cleaner, and information technology or administrative support providers that assist in operating booking tools, customer databases or accounting systems.

Professional advisers, such as accountants or legal advisers, who require access to limited personal data to provide their services to Brent Cleaner, subject to appropriate confidentiality obligations.

Public authorities and regulators, where Brent Cleaner is required by law to disclose personal data, or where disclosure is necessary to protect the rights, property or safety of Brent Cleaner, its staff, its customers or others.

Whenever Brent Cleaner uses external processors, it ensures that appropriate data protection agreements are in place and that these processors are required to handle your personal data securely and in accordance with applicable data protection laws.

Data Retention

Brent Cleaner retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

Customer and service records are generally kept for a period that aligns with applicable limitation periods for legal claims and mandatory record-keeping obligations. Financial and invoicing information may be retained for longer periods where required by tax and accounting laws.

When personal data is no longer needed, Brent Cleaner will take reasonable steps to delete it or anonymise it so that it can no longer be linked to an identifiable individual.

Data Security

Brent Cleaner takes appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include restricting access to personal data to those employees and service providers who need it in order to perform their duties, and ensuring they are subject to confidentiality obligations.

Your Data Protection Rights

As a customer of Brent Cleaner, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions under data protection law. These rights include:

Right of access: You have the right to request confirmation of whether Brent Cleaner holds personal data about you and to request a copy of that personal data, together with certain information about how it is used.

Right to rectification: You have the right to request the correction of inaccurate personal data and the completion of incomplete data that Brent Cleaner holds about you.

Right to erasure: You may request the deletion of your personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction: You may request that Brent Cleaner restricts the processing of your personal data in specific situations, such as while the accuracy of the data is being checked or when you object to processing and a balance of interests is being considered.

Right to object: You have the right to object to processing that is based on legitimate interests, on grounds relating to your particular situation. Brent Cleaner will stop processing your personal data unless it can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where processing is needed for legal claims.

Right to data portability: Where legally applicable, you may have the right to receive personal data that you have provided to Brent Cleaner in a structured, commonly used and machine-readable format and to request that it is transmitted directly to another controller where this is technically feasible.

Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed.

Customers in the Brent Cleaner Service Area

This Privacy Policy applies to all Brent Cleaner customers in the area in which Brent Cleaner provides its services. By using Brent Cleaner services, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.

Changes to This Privacy Policy

Brent Cleaner may update this Privacy Policy from time to time to reflect changes in its services, legal obligations or data protection practices. Any significant changes will be communicated by appropriate means, and the updated policy will apply from the date it is made available.